Support

Need a hand? We're a small team and we read every message.

Before you write: many common questions are answered on the FAQ page — syncing, subscriptions, AI limits, data export, and more. It's the fastest way to get unstuck.

Contact us

Email [email protected]. We usually respond within 48 hours (Monday–Friday).

What to include

The more detail you give us up front, the faster we can help:

A clear description of what you were trying to do and what happened instead.
Your device model and Android version (Settings → About phone).
The Maintra app version (Profile → scroll to the bottom).
A screenshot or short screen recording if the issue is visual.
The email address associated with your Maintra account (so we can look up your profile if needed).

Common requests

Report a bug

Subject line: "Bug: <short description>". Include the steps to reproduce it, what you expected, and what actually happened.

Request a feature

Subject line: "Feature request: <idea>". Tell us the problem you're trying to solve — sometimes there's already a way to do it, and if not, your request goes straight into our backlog.

Subscription or billing issue

If you were charged but the app still shows Free, first try Profile → Refresh subscription status. If that doesn't help, email us with your order ID — the Google Play order ID from your Play purchase history on Android, or the App Store receipt from your Apple purchase history on iPhone.

For refund requests, please contact the store you purchased through — they handle all payments: Google Play Support (Android) or reportaproblem.apple.com (iPhone).

Delete your account

You can delete your account directly from inside the app. See the account deletion page for step-by-step instructions, or email us if you can no longer sign in.

Privacy or data request

If you have a question about what data we store or want to exercise a data right (access, correction, deletion), see our Privacy Policy or email us with the subject "Privacy request".

Languages

We can respond in English or Ukrainian. Feel free to write in Polish, French, Italian, or Spanish — we'll do our best.